Woolbase Terms and Conditions
1. General Terms and Conditions
These general terms and conditions (“Terms”) apply when you as a consumer (“Customer”, “you”, or “your”) place an order at www.woolbase.com or related pages (“Website”). By using the Website and/or placing an order, you agree to comply with these Terms. Please read and understand them before placing an order.
An agreement is concluded between you and Woolbase (“Woolbase”, “we”, “us”, or “our”) when we send a delivery confirmation for your order. You must be 18 years of age to make a purchase.
We reserve the right to cancel a purchase if fraud is suspected, and we strive to display our products as accurately as possible. However, we cannot guarantee that all images accurately reflect the actual appearance of the products due to variations in screen settings.
2. Personal Data, Security, and Privacy
We always strive to protect our customers’ privacy in the best possible way. By accepting the policy when making a purchase or providing your data, you consent to the processing of your data in accordance with the GDPR. We are the data controller for the personal data you provide, such as name, address, personal identity number, telephone number, and email address.
We use encrypted data transmission for processing payment information and personal data and do not save any card details. You have the right to request the deletion or correction of your data and opt out of direct marketing by contacting us.
3. Prices and Fees
All prices are stated in Local set currency and VAT is dependent on billing location. Prices do not include payment or shipping fees, which are stated separately. The price displayed on the Website when you place your order is the price that applies unless otherwise stated.
4. Payment
- Card Payment: We accept payment options provided by our processor Stripe.
5. Delivery
Standard delivery is within 3 to 14 working days. Deviations may occur, and we will contact the customer in such cases. We are not responsible for products that are sold out or discontinued.
6. Delivery Delay
If a delivery delay occurs, we will contact you. You have the right to cancel your purchase in the event of extensive delays. We are not liable for delays caused by suppliers or postal services.
7. Right of Withdrawal/Exchange
You are entitled to a 14-day right of return without any particular reason. Goods must be returned in their original condition and packaging. Exchanges must be made by placing a new order on our Website.
8. Complaints
We adhere to the Consumer Purchase Act for complaints. If you receive a faulty item, contact us immediately. We will replace incorrect or faulty items at no extra cost. Do not accept packages with visible damage.
9. Unclaimed Packages
Unclaimed packages are subject to a fee. The fee is charged in arrears, and claims are forwarded to the debt collection service in the event of non-payment.
10. Security
We protect your personal data in accordance with the GDPR. You have the right to see what personal data you have registered with us and to have it corrected or deleted. We use encrypted data transmission, and payment information is processed through secure online pages.
11. Cookies
We use cookies to enhance your browsing experience. You can set your browser to refuse cookies or inform you if a website uses cookies. However, this may affect your ability to make purchases.
12. Prohibited Uses
You are prohibited from using the site or its content for unlawful purposes, to solicit others to perform unlawful acts, to violate regulations, to infringe upon our intellectual property rights, or to upload harmful code.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted or error-free. We are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the service or any products procured using the service.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of Sweden. Any disputes will be resolved in the courts of Sweden.
15. Contact Information
Questions about the Terms should be sent to us at hello@woolbase.com.